Supporting practical leadership development in a large, operationally complex hospitality business.

Leadership development experience in a context where communication, confidence and day-to-day management habits matter at scale.

Greene King logo

Greene King is a major UK pub and hospitality business, where practical leadership habits have to work in busy, people-heavy environments.

The Mucky Duck pub sign, representing Greene King hospitality leadership

The context

Hospitality leadership is operationally complex, people-heavy and fast moving. Managers need practical communication and leadership habits they can use in real time.

The work

We created the space to think clearly, together.

01

Deep conversations

Hospitality leadership requires clarity in busy, human environments.

02

Clear thinking

Kate's experience with leadership development in this context focused on confidence, people management and practical habits in a large hospitality business.

03

Practical ways forward

Focused on practical leadership behaviour.

The outcome

Stronger foundations. Clearer direction. Better relationships.

  • Leadership development stayed grounded in operational reality
  • Manager habits were connected to everyday people leadership
  • Communication and confidence remained practical
  • The work recognised the complexity of hospitality environments

Working with Kate Southerby as my coach was not what I expected and that's exactly what made it so powerful and brilliant. Kate brings a different approach, grounded in brain science and a deep understanding of how our habits are formed. I went in thinking we'd focus on a specific challenge, but very quickly she helped me turn that thinking on its head and that's where the real breakthroughs happened. One of the biggest shifts for me was recognising the cycle I was operating in constant high-performance mode, always "on", always striving to be the best and the fastest and so critical of myself. What I thought was my strength, my "warrior story", was actually driving behaviours that weren't serving me. Through Kate's coaching, I've been able to step back, reflect, and redefine what great looks like for me. I still use the leadership toolkit and methods she introduced from influencing more effectively, to truly leading without feeling the need to be the expert in the room, to navigating conflict with confidence. Most importantly, she helped me realise I don't need to fit a cookie-cutter version of leadership. I can lead as myself and that's more than enough. Letting go of perfectionism has been one of the biggest shifts. Kate's sessions are thoughtful, well-structured, and stretching in all the right ways. She challenges you but always in service of helping you grow. If you're looking for a coach who will genuinely shift your thinking, not just validate it, I couldn't recommend her more highly.

Lindsey Stone, Head of Talent, Greene King

The impact

Clarity that changed how the work could move.

Operational leadership is where people development proves itself. If the habit cannot survive a busy day, it is not useful enough yet.